Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

95%
97%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The nurse's, doctor and anesthesia (Welby) were wonderful. I was comfortable and had no problem. No one could expect better care and receive personal attention than I received. Thank you."

"There were two prep nurses, I believe their names were Suelee and Christy, who were very professional, ensured that I was entirely comfortable and answered all of my questions, and provided me with more than I expected. They were great and made this procedure much easier to deal with as I knew I was in good hands."

"Always organized, efficient, polite. The pre-op staff are so well trained and efficient. Always pleasant and there if needed. I am so impressed with Space Coast Endoscopy."



"Everyone was professional, friendly and knowledgeable. Great experience (considering why I was there)!"

"Everyone, from the front desk, to the nurses, Wili, and Dr Chen.... were exceptional and helpful and comforting..... thanks for making me feel at ease through this experience ."

"Everything went smoothly and the staff was excellent. Had no pain unlike a previous endoscopy at another facility 8 years ago."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.