Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

91%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"I told Dr. Tobkes yesterday at my follow up visit that the Center and its Staff were wonderful. I experienced a calming yet cheerful spirit during the entire process. Thank you to all."

"excellent team. Very pleasant and truly interested in making sure the entire process was explained and smooth. Staff friendly and displayed a good sense of humor. clearly enjoyed their work. Focusing on just this practice made them confident and efficient. We knew they knew their job the minute we arrived. This was most reassuring and made a very positive impression. Best medical experience in recent memory. Dr Krishna was exceptional in every regard. Nicely done - keep up the good work. You have set the standard! Thanks for your professional efforts - most appreciated."

"Fantastic staff, everyone was so nice and compassionate. I couldn't ask for a better facility to go to. Best experience I've ever had at a medical facility."



"Always organized, efficient, polite. The pre-op staff are so well trained and efficient. Always pleasant and there if needed. I am so impressed with Space Coast Endoscopy."

"Everyone was professional, friendly and knowledgeable. Great experience (considering why I was there)!"

"I was greeted in a friendly manner - was told what to expect - my comfort was their concern. Conversation was friendly. All & all I had a great experience. Best IV insert ever. I was kept very comfortable."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.